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How would you rate their business?
Excellent 17%  17%  [ 1 ]
Good 17%  17%  [ 1 ]
Fair 0%  0%  [ 0 ]
Poor 0%  0%  [ 0 ]
Lousy! 67%  67%  [ 4 ]
Total votes : 6
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 Post subject: Falcon Connection
PostPosted: Thu May 24, 2007 7:34 pm 
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Location: Terlingua, Texas
How would you rate their business?

Falcon Connection Link

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 Post subject: Re: Falcon Connection
PostPosted: Fri Dec 02, 2011 9:50 am 
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Joined: Sun Sep 11, 2011 10:41 am
Posts: 761
Location: Newton, Kansas
I called them to see what brand of windshield rubber they had in stock. I was having problems with a Dennis Carpenter seal fitting correctly and asked him to "pull one off the shelf" because I wanted anything but a Dennis Carpenter, and he said "No, it's in a sealed bag."
I had to get my car out of the shop and was deperate at this point, so I bought it.
It showed up, it was indeed in a sealed bag, but the bag was clear and it plain site through the bag it said "Dennis Carpenter".
I called them back to get a return authoization.
Of course I ended up paying shipping (both ways), but it took two weeks after they received the part to refund me on my credit card. But then they charged me a 25 dollar restocking fee!!
I knew what I wanted (and didn't want), that's why I asked first. They were too lazy? to check and I had to pay for their mistake! They were also pretty rude EVERY time I have ever talked to them on the phone.
I will go without a part before I ever order from them again.

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